frequently asked questions
No. Our products are derived from hemp plants, and have no significant amounts of THC (the psychoactive effect).
Liquids, administered orally may deliver more actives (like CBD) because they can get to the bloodstream quicker. Chews (or treats) are easier to administer.
All of our product packaging has dosage instructions based on your animal’s weight.
All of our products have a slightly different shelf life. The shelf life on average is 24 months. With many products like Hemp Well it is best to store in a dark, cool place. A Best Buy Date is printed on all product packagings.
DOES NOT NEED TO BE REFRIGERATED.
To maintain the maximum possible freshness and shelf stability, handlers are encouraged to store product in the coolest conditions economically available. Calm liquid products can freeze.
Hemp Well offers free shipping in the United States.
International orders are subject to shipping charges, plus any additional duty or customs charges. During checkout your shipping costs will be displayed before paying.
We are constantly updating our shipping destinations based on the marketplace, logistics or regulations where you live. How to know if we ship to your area?
1) Add a product to your cart.
2) Enter your shipping address.
You will not be able to proceed if we do not ship to your country.
Depending on where you live, you may need to prepay any taxes, duties, tariffs along with shipping costs. International shipments have been delayed in many parts of the world. Please be patient and expect a possible delay in travel.
REFUNDS ARE SOLELY FOR PRODUCTS PURCHASED THROUGH THIS SITE. WE DO NOT REIMBURSE SHIPPING COSTS. REFUNDS ISSUED NO LATER THAN 30 DAYS AFTER INITIAL PURCHASE.
Hemp Well adheres to a 100% unconditional money-back guarantee for all products that we manufacture. We will refund your purchase if you or your pet is dissatisfied for any reason.
Mail your Hemp Well product and receipt to:
Attention: Refund Dept.
2195 Pontiac Road
Auburn Hills, MI 48326
REFUNDS NOT AVAILABLE FOR AMAZON OR OTHER ONLINE PURCHASES.
HEMPWELL.COM CUSTOMERS ARE ELIGIBLE FOR REFUND NO LATER THAN 30 DAYS AFTER THE DELIVERY OF PACKAGE.
In addition, include your full name, address, and phone number along with a description about your dissatisfaction of the product.
Most refunds are processed within one week. For refund questions, you can call us at 800-374-6160 or send an email to info @ hempwell.com.
Not all stores sell all Hemp Well products.