Frequently Asked Questions
Read our FAQ’s below. Have more questions?
Will my pet get ‘high’?
Your pet will not get stoned!
Our products are derived from hemp plants, and have no significant amounts of THC (the psychoactive effect).
How long is product good for? Lab tests?
All of our products have a slightly different shelf life. The shelf life on average is 24 months. With many products like Hemp Well it is best to store in a dark, cool place. Best Buy Date is printed on all products.
DOES NOT NEED TO BE REFRIGERATED.
To maintain the maximum possible freshness and shelf stability, handlers are encouraged to store product in the coolest conditions economically available. Calm liquid products can freeze.
You can use our product analysis portal and enter the lot # printed on your product. There will also be a best buy date printed on all products that we sell.
LAB RESULTS
What’s better; liquids or chews?
Liquids, administered orally may deliver more actives (like CBD) because they can get to the bloodstream quicker. Chews (or treats) are easier to administer.
Do you ship to my country?
We are constantly updating our shipping destinations based on the marketplace, logistics or regulations where you live. How to know if we ship to your area?
1) Add a product to your cart.
2) Enter your shipping address.
You will not be able to proceed if we do not ship to your country.
Depending on where you live, you may need to prepay any taxes, duties, tariffs along with shipping costs. International shipments have been delayed in many parts of the world. Please be patient and expect a possible delay in travel.
Learn more
What about refunds?
REFUNDS ARE SOLELY FOR PRODUCTS PURCHASED THROUGH THIS SITE. WE DO NOT REIMBURSE SHIPPING COSTS. REFUNDS ISSUED NO LATER THAN 30 DAYS AFTER INITIAL PURCHASE.
Hemp Well adheres to a 100% unconditional money-back guarantee for all products that we manufacture. We will refund your purchase if you or your pet is dissatisfied for any reason.
Mail your Hemp Well product and receipt to:
HW PRODUCTS
Attention: Refund Dept.
2195 Pontiac Road
Auburn Hills, MI 48326
REFUNDS NOT AVAILABLE FOR AMAZON OR OTHER ONLINE PURCHASES.
HEMPWELL.COM CUSTOMERS ARE ELIGIBLE FOR REFUND NO LATER THAN 30 DAYS AFTER THE DELIVERY OF PACKAGE.
In addition, include your full name, address, and phone number along with a description about your dissatisfaction of the product.
Most refunds are processed within one week. For refund questions, you can call us at 800-374-6160 or send an email to info @ hempwell.com.
GET IN TOUCH
When and how much should I administer?
All of our product packaging has dosage instructions based on your animal’s weight.
What about CBD (cannabinoids)
All mammals, you, dogs, cats, birds and more have an endocannabinoid system. Our bodies produce cannabinoids naturally. As we get older, or our health is compromised, we may produce less and need nature to assist.
Lead The Pack With Hemp Well.
We have sourced organic hemp responsibly since 2012. Let us help in your pet’s journey.
We are the trusted leader in organic, USA grown, hemp alternatives for pets. Our products are sold through thousands of pet supply retailers in the US and online. We have a team of experts who have worked with state and federal regulators to ensure our products are of the highest quality and safety.
Bigger, Better, Fresher, Natural(er).
When we started over a decade ago, there was not a lot of options in the marketplace. However, today the marketplace (roughly 90% of our competition) still makes use of cheap fillers like MCT, coconut and even sunflower oil. Hemp Well is just hemp. Like nature intended.
The Blog
We help pet parents like you by delivering the best products in the marketplace and information to help you and your pet thrive.
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