Will my pet feel anything?
Your pet will not get stoned! Our products are derived from hemp plants, and have no significant amounts of THC (the psychoactive effect).
Any product cautions, warnings, allergy or dietary restrictions?
Our products are free of most common allergens (wheat, nut, gluten, corn, egg).
There are no documented cases of pet or human allergies to hemp. For animal use only. Keep out of the reach of children and animals. In case of accidental overdose, contact a health professional immediately. This product should not be given to animals intended for human consumption.
Safe use in pregnant animals or animals intended for breeding has not been proven. If animal’s condition worsens or does not improve, stop product administration and consult your veterinarian. An examination from a veterinarian is recommended prior to using this product.
How long is the oil good for?
What's in the bottle and how much?
What is the endocannabinoid system?
SHIPPING & RETURNS
Do you ship to my country?
We ship to over 40 countries and throughout the US. You can learn if Hemp Well delivers to your part of the world by simply adding a product to your cart, go through the checkout process and add then your shipping address. You will not be charged if we do not send to your address.
When will my order ship? What are charges?
Your order will process and be sent to the carrier within 2 business days, usually the same day you order. It will then take the carrier about 3 days to deliver your package within the US. Outside the US could take longer.
We charge a flat rate of $3.65 for shipping.
How do I track my package?
What is the return policy?
REFUNDS ARE SOLELY FOR CUSTOMERS IN THE UNITED STATES. WE DO NOT REIMBURSE ANY SHIPPING COSTS. REFUNDS ISSUED NO LATER THAN 30 DAYS AFTER INITIAL PURCHASE.
Hemp Well adheres to a 100% unconditional money-back guarantee for all products that we manufacture. We will refund your purchase if you or your pet is dissatisfied for any reason.
Mail your Hemp Well product and receipt to:
Attention: Refund Dept.
2142 Pontiac Road #104
Auburn Hills, MI 48326
No receipt? No problem. Use your label as proof-of-purchase. Also, include the name and location of the store where you purchased Hemp Well product and the purchase price.
REFUNDS NOT AVAILABLE FOR AMAZON OR OTHER ONLINE PURCHASES.
HEMPWELL.COM CUSTOMERS ARE ELIGIBLE FOR REFUND NO LATER THAN 30 DAYS AFTER THE DELIVERY OF PACKAGE.
In addition, include your full name, address, and phone number along with a description about your dissatisfaction of the product.
Refunds are given only on products for which proof-of-purchase (receipt or label and purchasing information) is provided. Most refunds are processed within one-two weeks.
For refund questions, you can call us at 800-374-6160 or send an email to info @ hempwell.com.