Frequently Asked Questions

COMMON QUESTIONS

Will my pet feel anything?

Your pet will not get stoned! Our products are derived from hemp plants, and have no significant amounts of THC (the psychoactive effect).

Top 10 things about Hemp Well

Check out our Top 10 things to know about Hemp Well, click here>>

Any product cautions, warnings, allergy or dietary restrictions?

Our products are free of most common allergens (wheat, nut, gluten, corn, egg).

There are no documented cases of pet or human allergies to hemp. For animal use only. Keep out of the reach of children and animals. In case of accidental overdose, contact a health professional immediately. This product should not be given to animals intended for human consumption.

Safe use in pregnant animals or animals intended for breeding has not been proven. If animal’s condition worsens or does not improve, stop product administration and consult your veterinarian. An examination from a veterinarian is recommended prior to using this product.

How long is Hemp Well good for?

The shelf life of our hemp oil is 24 months from delivery. With most oils it is best to store in a dark, cool place. To maintain the maximum possible freshness and shelf stability, handlers are encouraged to store product in the coldest conditions economically available.

What is hemp?

Cannabis is divided into two classifications by many government’s, including the United States; hemp and marijuana. Hemp means a cannabis plant with tetrahydrocannabidiol (THC) content less than 0.3% THC and not psychoactive. Marijuana is defined as any cannabis plant with a THC level above 0.3% THC.

When should I administer Hemp Well?

Each product label contains dosage instructions. Doses may be split up during the day. In order to deliver the most amount of active ingredients, Hemp Well is best administered 20 minutes before mealtime.

Our calming products are best administered 30 minutes before trips to the groomers or other abnormal everyday activities.

What's in the bottle and how much?

Our 2-ounce bottles hold roughly (60) 1 mL drops. Our soft chews contain 60 chews and are loaded with hemp. 500x our closest soft chew competitor. #JustHemp

Our oil is cultivated from reputable sources. All natural and responsibly sourced hemp with zero additives. Hemp oil consumption should be discussed in advance with your veterinarian.

What is the endocannabinoid system?

The endocannabinoid system (ECS) is one of the science’s newest and most exciting discoveries. The ECS regulates relaxation, eating, sleeping, certain inflammation responses and even cognitive function. There are two types of cannabinoid receptors found throughout the body (CB1 and CB2), but they are most abundant in the brain and immune system respectively. In a nutshell, your ECS is responsible for making sure your entire body is working optimally.

BUY IN STORES

Can I purchase Hemp Well in stores?

Our products are offered through thousands of US retailers and the chances are you may be able to purchase Hemp Well at a store near you. Not all stores carry all of our products or may be out of the product you want. Call ahead if you are concerned.

VISIT OUR STORE FINDER >>

SHIPPING & RETURNS

Do you ship to my country?

We ship to over 40 countries and throughout the US. How to know if we ship to your area:

1) Add a product to your cart.

2) Enter your shipping address.

You will not be able to proceed if we do not ship to your country.

When will my order ship? What are charges?

Your order will process and be sent to the carrier within 2 business days, usually the same day you order. It will then take the carrier about 3 days to deliver your package within the US. Outside the US could take longer.

Free shipping on US orders over $35.

How do I track my package?

After purchase you will be sent a confirmation and once your package ships, you will be emailed tracking information. You can call us at 800-374-6160 or send an email to info @ hempwell.com.

What is the return policy?

REFUNDS ARE SOLELY FOR CUSTOMERS IN THE UNITED STATES. WE DO NOT REIMBURSE ANY SHIPPING COSTS. REFUNDS ISSUED NO LATER THAN 30 DAYS AFTER INITIAL PURCHASE.

Hemp Well adheres to a 100% unconditional money-back guarantee for all products that we manufacture. We will refund your purchase if you or your pet is dissatisfied for any reason.

Mail your Hemp Well product and receipt to:

HW PRODUCTS
Attention: Refund Dept.
2195 Pontiac Road
Auburn Hills, MI 48326

No receipt? No problem. Use your label as proof-of-purchase. Also, include the name and location of the store where you purchased Hemp Well product and the purchase price.

REFUNDS NOT AVAILABLE FOR AMAZON OR OTHER ONLINE PURCHASES.

HEMPWELL.COM CUSTOMERS ARE ELIGIBLE FOR REFUND NO LATER THAN 30 DAYS AFTER THE DELIVERY OF PACKAGE.

In addition, include your full name, address, and phone number along with a description about your dissatisfaction of the product.

Refunds are given only on products for which proof-of-purchase (receipt or label and purchasing information) is provided. Most refunds are processed within one-two weeks.

For refund questions, you can call us at 800-374-6160 or send an email to info @ hempwell.com.